At Pontovia, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.pontovia.com, purchase our digital products, contact us, or use our services.
This Privacy Policy applies to visitors and customers of Pontovia.
1. DATA CONTROLLER
The data controller responsible for the processing of your personal data is:
Data Controller: Iván González
Trading Name: Pontovia
Website: www.pontovia.com
Address: Brea Street, 15520 Fene, A Coruña, Spain
Email: contact@pontovia.com
Country: Spain
For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us at contact@pontovia.com.
2. PERSONAL DATA WE MAY COLLECT
Depending on how you interact with Pontovia, we may collect the following categories of personal data:
Purchase and order information
When you make a purchase, we may process information such as:
- Your name
- Email address
- Billing information
- Country or location
- Order details
- Products purchased
- Transaction and payment-related information
- Information necessary to process and manage your order
Pontovia does not need to directly store your complete payment card details. Payments are processed through third-party payment providers such as Stripe and PayPal, which process payment information in accordance with their own privacy and security practices.
Communications
If you contact us, we may process:
- Your name
- Email address
- The contents of your message
- Any information or files that you voluntarily provide to us
Custom Designs
If you purchase a Custom Design service, you may be asked to send us a photograph of your pet by email, together with information necessary to create the requested artwork.
These photographs and related files will only be used for the purpose of creating and delivering the custom product you have requested.
Unless continued storage is necessary to handle a complaint, dispute, legal obligation or other legitimate need, photographs submitted for Custom Designs will be deleted within 15 days after completion and delivery of the custom order.
Please only send photographs that you are entitled to provide and use for this purpose.
Technical and usage information
When you visit our website, certain technical information may be collected automatically, including, where applicable:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location derived from technical information
- Referring website or source
- Date and time of access
- Interaction with the website
- Cookie and similar technology identifiers
The information collected depends on the cookies and technologies that you accept and on the services active on the website.
3. PURPOSES AND LEGAL BASES FOR PROCESSING
We process personal data only where we have an appropriate legal basis.
Processing and fulfilling your purchases
We process the information necessary to:
- Process your order
- Receive and confirm payment
- Deliver your digital products
- Provide customer support
- Manage issues relating to your purchase
- Create and deliver Custom Designs where requested
The legal basis for this processing is the performance of a contract or taking steps at your request prior to entering into a contract.
Compliance with legal obligations
Certain information relating to purchases, transactions, accounting and taxation may be retained where required by Spanish, European Union or other applicable laws.
The legal basis for this processing is compliance with a legal obligation.
Customer service and security
We may process information where reasonably necessary to:
- Respond to enquiries
- Prevent fraud and abuse
- Protect our website and services
- Establish, exercise or defend legal claims
- Maintain the security and proper functioning of Pontovia
Where applicable, this processing may be based on our legitimate interests, provided that such interests are not overridden by your rights and freedoms, or on compliance with a legal obligation where required.
Analytics
Pontovia may use Google Analytics to understand how visitors use the website, measure website performance and improve the user experience.
Where the use of analytics technologies requires consent under applicable law, such technologies will only be activated after you have provided the required consent through our cookie consent system.
You may withdraw or modify your cookie choices at any time through the cookie settings available on the website.
4. COOKIES AND SIMILAR TECHNOLOGIES
Pontovia uses cookies and similar technologies for purposes such as:
- Ensuring the website functions correctly
- Remembering necessary settings
- Maintaining shopping cart functionality
- Processing purchases
- Website security
- Measuring website traffic and usage, where permitted
Non-essential cookies, including analytics cookies where consent is legally required, will not be activated until the appropriate consent has been obtained.
For detailed information about the cookies used on Pontovia, their purposes, duration and providers, please consult our Cookie Policy and the cookie settings available on the website.
5. PAYMENTS
Payments on Pontovia may be processed using:
- Stripe
- PayPal
When you select one of these payment methods, certain personal and transaction information may be transmitted to the relevant payment provider to process the transaction, prevent fraud, comply with financial regulations and provide payment-related services.
These payment providers may process personal data in accordance with their own privacy policies and may act as independent data controllers for certain processing activities.
Pontovia does not intentionally store complete credit or debit card numbers on its own systems.
6. WOOCOMMERCE
Pontovia uses WooCommerce to operate its online store.
Information necessary to manage orders, provide digital downloads, maintain transaction records and operate the online shop may therefore be processed through the website’s WooCommerce infrastructure.
Customers are permitted to purchase products as guests and are not required to create a customer account.
7. HOSTING
Pontovia uses Hostinger for website hosting and related infrastructure.
As a result, certain technical and personal information may be processed on infrastructure provided by Hostinger where necessary for hosting, security, website operation, email services and related technical functions.
8. GOOGLE ANALYTICS
Where enabled and subject to your cookie choices, Pontovia uses Google Analytics to obtain statistical information about the use of the website.
Google Analytics may process information relating to your device, browser, interactions with the website, approximate location and other technical identifiers.
Analytics technologies requiring consent will only be used where the necessary consent has been provided.
You can refuse or withdraw consent for non-essential analytics cookies through the cookie consent controls available on Pontovia.
9. EMAIL MARKETING
Pontovia does not currently operate a promotional email newsletter and does not automatically subscribe customers to marketing communications merely because they make a purchase.
Transactional communications necessary to process an order, deliver a product, respond to a request or provide customer service are not promotional newsletters.
If Pontovia introduces email marketing in the future, this Privacy Policy and the relevant consent mechanisms will be updated as necessary before personal data is used for that purpose.
10. ADVERTISING AND SOCIAL MEDIA TRACKING
Pontovia does not currently state that it uses Meta Pixel, TikTok Pixel or Pinterest Tag for advertising tracking.
If advertising or tracking technologies are introduced in the future, this Privacy Policy and our Cookie Policy will be updated as appropriate and any consent required by applicable law will be obtained before such non-essential technologies are activated.
Links to social media platforms may be available on Pontovia. If you choose to visit an external social media platform, the processing of your personal data on that platform will be governed by the relevant platform’s own privacy practices.
11. WHO MAY RECEIVE YOUR PERSONAL DATA
We do not sell your personal data.
However, personal data may be disclosed or made available where necessary to service providers that help us operate Pontovia, including categories such as:
- Payment processors, including Stripe and PayPal
- Website hosting and infrastructure providers, including Hostinger
- E-commerce technology providers, including WooCommerce
- Analytics providers, including Google, where Google Analytics is enabled
- Email and communication service providers
- Technical, security or IT service providers
- Professional advisers where necessary
- Public authorities, tax authorities, courts or regulators where disclosure is required by law
Service providers receive or process only the information reasonably necessary for the relevant service, subject to the applicable contractual and legal arrangements.
12. INTERNATIONAL DATA TRANSFERS
Pontovia is based in Spain, within the European Economic Area (EEA), but some of the technology and service providers used to operate the website may process personal data in countries outside the EEA.
Where personal data is transferred internationally, we will rely on an applicable lawful transfer mechanism where required, which may include an adequacy decision adopted by the European Commission, appropriate contractual safeguards such as Standard Contractual Clauses, or another mechanism permitted under applicable data protection law.
You may contact us at contact@pontovia.com if you would like further information regarding applicable safeguards for international transfers relating to your personal data.
13. HOW LONG WE KEEP PERSONAL DATA
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required to comply with legal, accounting, tax, contractual or dispute-resolution obligations.
In particular:
- Order and transaction information: retained for the period required to fulfil the order and subsequently for any period required by applicable tax, accounting and legal obligations.
- Customer communications: retained for as long as reasonably necessary to deal with the request, provide customer service and address possible disputes.
- Custom Design photographs: normally deleted within 15 days after completion and delivery of the custom order, unless further retention is necessary for a legal claim, dispute or other applicable legal obligation.
- Analytics information: retained according to the settings configured for the relevant analytics service and applicable consent choices.
- Cookie information: retained according to the duration and purpose described in our Cookie Policy and cookie management system.
When personal data is no longer required, it will be deleted or anonymised where appropriate.
14. YOUR DATA PROTECTION RIGHTS
If the General Data Protection Regulation (GDPR) or other applicable data protection law applies to you, you may have the right to:
- Access your personal data and obtain information about how it is processed.
- Rectify inaccurate or incomplete personal data.
- Request erasure of your personal data where the applicable legal requirements are met.
- Request restriction of processing in certain circumstances.
- Object to certain processing based on legitimate interests.
- Data portability, where applicable.
- Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
- Lodge a complaint with a competent data protection supervisory authority.
To exercise your rights, contact:
We may need to request reasonable information to verify your identity before processing a data protection request.
If you are located in Spain, you also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD).
15. SECURITY
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for ensuring that the devices and email accounts they use to access purchased digital files are appropriately protected.
16. CHILDREN’S PRIVACY
Pontovia is a general online store offering digital artwork and is not specifically directed at children.
We do not knowingly seek to collect personal data from children for purposes unrelated to providing our services.
If we become aware that personal data has been collected in circumstances where additional parental consent or other protections are legally required, we will take appropriate steps in accordance with applicable law.
17. THIRD-PARTY WEBSITES
Pontovia may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of external websites. We encourage you to review the privacy policy of any third-party website before providing personal information to it.
18. AUTOMATED DECISION-MAKING
Pontovia does not currently use personal data to make decisions based solely on automated processing that produce legal effects or similarly significant effects on customers.
Payment processors and fraud-prevention providers may independently use automated systems for security, fraud prevention, payment authorisation or regulatory compliance in accordance with their own policies and applicable law.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to the technologies or providers we use
- Changes to applicable laws or regulatory requirements
- Changes to how personal data is processed
The latest version will always be published on this page and the “September 2026” date at the top will be amended when appropriate.
We encourage users to review this Privacy Policy periodically.
20. CONTACT
For questions about this Privacy Policy, your personal data or the exercise of your data protection rights, please contact:
Pontovia
Iván González
Brea Street
15520 Fene, A Coruña
Spain
Email: contact@pontovia.com
Website: www.pontovia.com